Senior project final presentation Essays

Senior project final presentation Essays Senior project final presentation Essay Senior project final presentation Essay Essay Topic: Senior The acceptance cartel are listed below The project will design and implement a customer relationship management system in order to provide rewards to loyal customers Track customer purchases Allow points redemption for rewards at local stores Incentive to customers to shop online Provide improved information to Pettier management about purchasing trends System velveteen will be outsourced Interface will be a web browser System will access customer sales databases Right Personnel Assigned I would have recommended a different staff when It came to the no customer left behind project. In my case, I would state that I dont need any more chiefs on this project when I need Indians for the tribe. Meaning I have enough eyes on me, but I could use some help in on the actual project itself. I would think if they trusted Jim with a project like this they would have given him the reigns and stop hovering over is shoulder. In a since, with the appointment of Bob Petrols and sally Fauvism on the team they have all but taken away the full credit of the project of Jim. They have forced Jim into a lose-lose situation. The success of the project would be taken by the cronies of the department head and the Chief operating officer and the failure would fall solely introits lap. Maintenance Challenges in CRM System The maintenance challenges for the CRM or customer relations management system is large and complex, but pricing in this proposal is based only on modules used for the customer loyalty application. Citation needed PAGE 136) Requirements Effective customer inconclusiveness should be able to effectively store customer activity and convert to rewards and other incentives Easy for customers to coelenterates should be intuitive for customer use Proven pronouncements as proposed should have been used successfully by other clients Easy to implementlmplementation should not require outside consultants or extraordinary skills on the part of our staff or require specialized hardware Clytemnestra should be easily expandable as the number of articulating customers grows Vendor supporters should have proven track record of reliable support and Infrastructure In place to provide It constraints cost to ebulliences for one year should be under 500,000 Cost to operational operating costs should be no more than 1 million per year Time to implementation of implementation should not exceed three months Staff to implementlmplementation should be successful with the staff we have and with the skills they already possess (citation needed PAGE 126) Preventive Maintenance In this case preventative maintenance that Is needed Is the upkeep of the functionality Itself. The debugging of flaws and failures on the spot or when they are identified will prevent further damage to the system. Other forms of maintenance on a system are perfective maintained. Perfective maintenance is changes made to a system to add new features or to improve performance. The physical cost is never actually know but can be estimated. For example routinely checking your oil in your car can keep you from potentially buying a new engine for that said car. The actual dollar for dollar savings maintenance. Controlling Maintenance Requests I would sign on to or develop a remedy style ticket system for change requests and for user comment and feedback. This method is implemented in multiple major business and corporations and seems to work in the since of organization and proportioning the level of urgency of the request. The system would have to be implemented and staffed and this could add cost to this program incentive but in the log run it will keep the customer and the client happy with the incoming request and not being overwhelmed. Lessons learned Peters electronics can learn a wealth of knowledge during this project. The knowledge obtained can entail every aspect of the project management and the analyst standpoints. The delegation of duties between persons in the company lacked and needs to be improved. This being the companies top priority show have warranted more of a backing form the company when it comes to personnel.